We have confirmed that recent updates have brought back Instagram Reporting & the Facebook Ads reporting back. If you continue to have issues and have already reconnected your profiles, please contact support at email@example.com
As we do not have updates or an estimated time for Instagram Direct Posting, we have removed that feature for the time being and will provide updates to our users via email in the future once we are able to being this feature back.
Sep 19, 10:38 EDT
After working all weekend to restore more functionality, we’re pleased to announce that we have implemented a fix for Instagram Analytics and Facebook Ad Management on Social Report!
We understand how essential this information is to your business and appreciate your feedback and patience throughout this time. The fix has just been pushed, and it can take a few days to repopulate so please let us know if you run into any issues. We will continue to work on restoring functionality, adding features, and sharing updates when we have them.
In order to get these back up and running on your accounts, you will simply need to reauthenticate. For more on how to do that, see our article here: https://help.socialreport.com/en/articles/2485739-how-to-reconnect-profiles-in-social-report
Please note: Do NOT disconnect your profiles. Doing so will cause you to lose your data.
If you have any questions, please contact our support team at Support@SocialReport.com
Sep 16, 20:30 EDT
Facebook groups posting is now available. Make sure to install "Report Connector" in your group's "settings" page and then reconnect to Social Report.
We continue to work on a resolution for the following:
-Facebook Ads reporting
As for Instagram direct posting, we will don't have any ETAs but will continue providing news on this as it comes in.
Sep 11, 17:17 EDT
Facebook posting, reporting & Inbox are up and running and we continue monitoring it for specific issues identified by individual users at this time.
We are currently still working on bringing the following integrations back to full operation:
- Facebook Groups
- Facebook Ads
While there isn't more news on Instagram at this time, we will continue to provide updates as they come in. Meanwhile, scheduling posts with our notification options (SMS, App, Email) can be used as a workaround.
Thanks to everyone for your continued patience
Sep 4, 17:34 EDT
Great news! We can now begin the process of reconnecting Facebook accounts for posting. Please note that the rush to reconnect may max out the system for up to 24 hours, however we expect to be able to handle the full load in the next day or so.
PLEASE NOTE: DO NOT disconnect your profiles from a project. You simply just click "+" and connect profiles again.
Aug 29, 16:02 EDT
We're nearing completion of a new integration and will be sending out instructions within the next 24 hours.
The Social Report Team
Aug 29, 14:32 EDT
We are grateful to have finally received some news from Facebook. While we have not yet been approved to rejoin the beta program that provided the functionality to post directly onto Instagram, we have a plan in place that will restore the majority of our application functionality.
Based on the generic messaging we received yesterday, we assumed that they had interpreted our Instagram API to be in breach of their platform policy, which is why we immediately disabled it. We now have confirmation that that seems to be the case. We were surprised by this ruling and still believe that they are incorrect in this assumption. We have already submitted another appeal to restore this direct posting functionality and will keep you up to date on the status.
In the meantime, we are setting up a new integration with Facebook that should be going live shortly. We will update you as soon as it is ready with instructions on how to start posting again. We will continue to work on solutions for Instagram and are confident that we will be able to restore most of our functionality on that platform as well.
Aug 28, 20:32 EDT
Good morning All,
We are working hard on getting a couple of backup solutions in place, and our biggest focus is being reinstated as a Facebook Marketing Partner. We expect to hear back from Facebook today and will share an update as soon as we hear back.
Aug 28, 12:15 EDT
We’ve been working tirelessly on two things since Thursday, August 23rd when we received notice from Facebook that they had paused our integrations with both Facebook and Instagram. Our number one priority has been getting Facebook to repopulate your historical posts with engagement. We firmly believe that your posts should not have been affected. The second thing we’ve been working towards is restoring our posting functionality.
We are excited to be able to share the good news that we’ve achieved our top priority, getting your posts repopulated. We won’t give up on the second step, restoring your functionality, and will share updates as we have them.
Our goal is to be fully reinstated as a Facebook Marketing Partner so that everything can return to its original state. We continue to be committed to closely following all of Facebook and Instagram’s Platform policies and will do everything that we can to regain this status. So far, we have disabled our API as a precautionary measure. The API was never sold nor commercialized and offering one is common practice in the social media management industry. It was provided as a convenience tool by us and all our competitors to allow you to manage accounts within the platform, at scale.
Additionally, in the case that we are unable to receive the Facebook Marketing Partner badge again, we are working on several workarounds to restore as much of the integration as possible. We will provide details as we have them and are hoping to have an update on the status of our posting functionality tomorrow morning.
We are committed to providing you with a reliable social media management solution and taking all necessary steps to both make this right and ensure it never happens again.
Aug 27, 19:04 EDT
We now feel confident in saying that all posts are being restored. This is a huge step in the right direction, but we haven’t heard any official communication about this from Facebook yet, and we know our job is no where near done. Stay tuned for any updates we have as we get them and know that we are still working on getting posting and reporting back as well.
Aug 27, 16:04 EDT
We have had multiple confirmed cases of historical Facebook posts being repopulated with all engagement. This has been our number one priority. We will continue to work on restoring the full functionality of Social Report.
Aug 27, 15:32 EDT
Our CEO just got off the phone with our contact at Facebook and we have been told that there is internal traction at Facebook towards the restoration of your posts. We have repeatedly told them this is our first priority and have been assured that the repopulation of your posts has been escalated. Additionally, we are continuing to look for engineering options to restore past posts and current functionality on our end. Also, we received word that there was some confusion about our appeal which was filed on Thursday, likely causing the delay in resolution and in answers. It is now finally being reviewed and we’re feeling hopeful. As always, we will continue to update you as we learn more.
Aug 27, 14:41 EDT
In case you are not aware, on Thursday, August 23rd at 2:45 pm PDT, Facebook and Instagram notified us that they paused our integrations on both platforms. This resulted in both an inability to schedule posts on the platforms and caused historical posts using our platform to seem to disappear.
After receiving an email that was marginally more specific letting us know that our Facebook Marketing Partner status was suspended, we are taking steps to try and address the perceived problem. The email shared that “Specifically, we have found Social Report to violate our Instagram Platform Policy, which states: “Don't sell, lease, or sublicense the Instagram Platform or any data derived through the Platform.” This includes access to our APIs.” While the statement is intentionally vague and we have not sold, leased, or sub-licensed the platform or any data derived through the platform, there is obviously a reference to an API.
As a precautionary measure and to do whatever we can to encourage Facebook to return your content, we have disabled our API. The API was never sold or commercialized and is common practice in the social media management industry. It is provided as a convenience tool by all our competitors to allow you to manage accounts within the platform, at scale.
We understand what is at stake and remain committed to doing whatever we can to provide a solution that makes sense. We are working both on getting our status as a Facebook Marketing Partner reinstated, and to come up with a plan for what to do if that is not possible.
We know this is an incredibly helpless feeling. We will continue to keep you updated as we know more and sincerely apologize for this situation.
Aug 27, 13:34 EDT
We are hoping to have more answers today, we will keep you posted as we hear back from Facebook with next steps.
Aug 27, 09:25 EDT
I have just spoken to a Senior Director at Facebook and finally received more information. The high-level update is:
- We are not part of the group suspected of Instagram scraping; we were flagged specifically for something to do with our app usage.
- Facebook is working on an official writeup that will provide a summary of why we were flagged and specific remediation steps. They have assured us that they are expediting the report and that we should receive it soon.
- We have asked them to release your historical data and they have agreed to look into repopulating that immediately as an interim solution.
We will comply with whatever requests are made and have developers standing by to immediately implement any necessary fixes. As we have shared with you throughout this process, we remain committed to following the entirety of the Facebook and Instagram platform policies. We have been told that we are in the final stages of the review and will share with you what caused us to be put under investigation as soon as we know.
Several people have asked for ideas for what to do as we wait for more information and we want to provide solutions and help in any way that we can. So far, we have paused all billing and refunded anyone who was billed since the outage occurred.
Additionally, we’ve put together a video showing you how to export scheduled posts, both from the past, and those that have not yet been posted. This will provide you with access to the content you need to either post natively or use another tool.https://www.youtube.com/watch?v=lAX5ZKbtScc
You are our number one priority and we are working hard to find answers for you. We are committed to continued transparency. Hopefully you saw our status updates today and we will continue to update that page whenever we have news to share.
CEO, Social Report
Aug 26, 20:37 EDT
Most recent update from Facebook:
"We’re still looking into this issue and will be following up with more details this afternoon.
Thanks for your patience."
We will continue sharing updates with you all as they come in.
Aug 26, 16:03 EDT
We are currently refunding everyone who has been charged since Thursday, and will be pausing our billing until we have this sorted out. It is an automated system so we did not mean for you to continue to be billed. We know this is a small step, and we are going to continue to do what we can to take steps to make this right.
We will continue to publish updates as they come in.
Aug 26, 12:12 EDT
We continue awaiting Facebook's response into this incident and will provide further updates once they come in.
Aug 25, 13:10 EDT
We continue awaiting news from Facebook in response to this incident.
Thanks for your patience - we will provide updates as they come in.
Aug 24, 14:05 EDT
We have heard back from Facebook. They have stated that they are investigating the incident and will get back to us as soon as they can. Thank you for your continued patience as we work towards a resolution.
Aug 23, 19:39 EDT
We have heard back from our contact at Facebook - their lead engineer has also been contacted so they can give us more insight into what happened.
We should have some updates on this within the next few hours. and will provide updates as they come in.
Aug 23, 16:20 EDT
As of yesterday, August 23rd at 5:45 EST, Facebook and Instagram notified us that they have paused our integrations, making posts appear to go missing.
We understand the importance of this content and are as surprised as you. We are deeply sorry for any problems this has caused. Our team is working diligently to get these posts restored ASAP. We have been working with Facebook to escalate this to the highest level and they have committed to giving us answers as soon as possible.
Our team has full confidence that we will be able to restore this functionality. As we learn more about retrieving your lost data and seek solutions, we will keep you in the loop. Our goal is to let you post easily and on your terms and we’re extremely sorry for any issues this may have caused.
Our support team is prepped and ready to support you while we look for more answers.
Aug 23, 14:12 EDT
We are currently experiencing issues with Facebook and Instagram.
Reported issues include:
Facebook posts scheduled with Social Report disappearing
Unable to connect Facebook Pages & Instagram Business Profiles
Unable to schedule posts to Facebook/Instagram.
We are investigating these issues and will post updates as they become available.
Aug 22, 18:11 EDT